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Company details, legal compliance, company policies and general information:

Company Name Internet Erasure Ltd

Company Registration 13916445 (click here to verify) registered in England and Wales, Registered Office: Suite 5, 5th Floor City Reach, 5 Greenwich View Place, London. E14 9NN

VAT Registration GB 423 9389 73 (click here to verify)

Data Protection Registration ZB325928 (click here to verify)

Trademark Registration Number 00004127722 (click here to verify)

Independently Verified by Trustpilot (click here to verify)

D-U-N-S Number 228679847 (click here to verify)

Communications:

Emails sent to casework(at)interneterasure(dot)co(dot)uk are typically replied to within 30 - 180 minutes during weekdays from 8am - 5:30pm. Emails sent outside of these hours are considered to have been received the following morning. We often double-send important emails to ensure safe receipt, particularly emails containing lots of weblinks or large files which are more likely to be undelivered. If you have sent us an email but have not received a reply within 24hrs, please check your junk / spam folder and contact us by another method.

Emails marked OFFICIAL or OFFICIAL-SENSITIVE (typically from police, probation, CPS or other approved organisations operating in the Criminal Justice Sector), must be sent by Criminal Justice Secure Mail (CJSM) to our Senior Caseworker whose CJSM is available upon request.

WhatsApp messages to 07565 130 116 are typically replied to within 5 - 60 minutes during weekdays 8am - 8pm. WhatsApp messages sent outside of these hours are considered to have been received the following morning.

Telephone calls to 020 3576 0356 (UK), +44 20 3576 0356 (International), made on weekdays between 8am - 8pm, are personally answered by our receptionists who will note caller details and a brief subject overview. A mutually convenient time for a full telephone call with the most suitable caseworker (e.g. criminal justice, professional misconduct, harassment, MHFA accredited, technical support, general GDPR, or an existing assigned personal caseworker) is then arranged by WhatsApp or email.

Communications in the Evening, Weekend and at Bank Holidays are responded to the next working morning.

Due to our criminal justice and harassment work, we do not accept telephone calls from withheld numbers or from people who are currently service a prison sentence. As a family firm we do not generally offer an emergency service, engage in highly pressurised circumstances, or accept urgent or short-term cases. Telephone calls and conferences are usually booked in advance and workflow is scheduled. Work does however start on all new cases within 48hrs of instruction. If you are not yet a client of our firm, we may ask to see proof of identity at any time, and may stop engaging with you by any method if we have any doubts as to your identity, or your authority to act on behalf of a third-party, or for any other reason at our sole discretion.

Communications and data which may include sensitive personal data in the form of client notes, evidence and communications, is processed, retained and deleted in accordance with our Privacy Policy.

Payments:

Quoted fees are payable in full on instruction.

The payment process forms part of our ID verification, anti-fraud and anti money laundering checks.

We accept online payments by all types of credit and debit cards, however we do not accept card payments over the telephone.

We welcome card payments in any currency and these are processed by our payment processor which is PayPal.

We accept UK bank transfers, with our client's full name as reference, to Internet Erasure Ltd, Sort Code 60 83 71, Account Number 53292077.

We accept international bank transfers to IBAN: GB88SRLG60837153292077, SWIFT: SRLGGB2L, Bank Address: Starling Bank Operations Team, 5th Floor Brunel House, 2 Fitzalan Road, Cardiff, Wales. CF24 0FG. Company Address: Internet Erasure Ltd, Suite 5, 5th Floor City Reach, 5 Greenwich View Place. London. E14 9NN.

In a minority of cases, we may offer monthly payment terms, in the form of an installment credit agreement which meets the criteria for exemption from FCA regulation because a) no interest or additional sums are charged, b) it is repayable by no more than 12 installments within no more than 12 months, and c) it finances a specific service for a fixed amount. Credit searches will not be carried out and a client must satisfy themselves that they are certain that any monthly installment arrangement is sustainable for the entire duration of the arrangement. Work on a client's case may stop if fees are not paid in accordance with any monthly payment arrangement made. The offering of any payment terms is on a case-by-case basis and is at our sole discretion.

In a minority of large cases, we may offer to work on a hybrid success-fee basis, typically where there are many hundreds of URL's requiring removal across multiple subject areas. In these cases a large initial fee will typically be charged and this is to be followed by a success fee when pre-agreed benchmark achievements are met. Work on a client's case may stop if fees are not paid in accordance with any success-fee arrangement made. The offering of any hybrid success-fee terms is on a case-by-case basis and is at our sole discretion.

In a minority of cases, we may offer a Conditional Fee Agreement (CFA), also known as no-win no-fee. These are only available for work which we consider to be experimental (and for which we are unable to give a guaranteed outcome), or when undertaking work for which we are seeking to either improve our processes, or to grow our in-house precedents; such terms are rare and are offered based on workflow limits and at our sole discretion.

In a minority of cases, we may offer to work Pro-bono (undertaken voluntarily and without payment). This is only offered by our firm based on workflow limits, and in a small number of cases which we consider meet an exceptionally high threshold of evidenced injustice and extreme hardship; pro-bono terms are offered at our sole discretion.

Legal Aid, or Public Funding, is not available for the work we perform.

We accept payment directly from insurance companies and any regulated legal or accountancy firms on behalf of clients, where the scope of work is approved and fees are agreed in advance in advance of formal instruction.

Internet Erasure do not accept untraceable payments; for clarity this means that we do not accept cash and you cannot pay us with assets of any description or with cryptocurrencies of any kind.

Legal Status:

Internet Erasure Ltd are a team consisting of media and data protection lawyers, privacy experts, criminal justice caseworkers, researchers and PR / reputation management specialists providing legal, technical, and administrative assistance to clients, as well as formal representation on their behalf.

We correctly use the words 'advocacy' and 'to advocate for' in the context of, and meaning, advancing arguments on behalf of our clients, supporting them, representing them and speaking on their behalf; we do not suggest, imply or state that we have rights of audience (authority to appear and conduct proceedings in court on behalf of clients), that we are high court advocates or that we are members of the Faculty of Advocates.

Internet Erasure Ltd do not carry out 'Reserved Activities', as defined by Section 12 of the Legal Services Act 2007, we are not solicitors and our work is not caught by the requirement to be regulated by the SRA; although we may consult, instruct, or recommend solicitors and direct access barristers from our panel, at our discretion.

Internet Erasure Ltd provide between 2 - 3 hours of free Continuing Professional Development (CPD) contributions towards The SRA's Continuing Competence Requirements to non-competing solicitors in England and Wales, who may also have an interest in introducing clients to our firm. The CPD offered consists of insights into the legislative framework around the Right to Erasure, a broad overview of our cases, and the practical applications of GDPR Article 17 and the Right to be Forgotten as they apply to removing damaging or unwanted online content from search engines and other platforms with particular relevance to firms working in the Criminal Justice Sector. The offer and delivery of CPD to any firm is based on workflow limits and is at our sole discretion.

We also routinely accept direct engagement from barristers, solicitors and paralegals and otherwise regulated firms on behalf of clients.

Intellectual Property:

All Rights Reserved; the following slogans and word combinations, are used as unique brand identifiers and are proprietary in the trademark categories listed below; 'Internet Erasure Ltd', 'Internet Erasure', 'Internet Erase', 'Internet Eraser', 'IE Law', 'Internet Erasure You Have The Right To Be Forgotten', 'YOU have the Right to be Forgotten', 'Right to be Forgotten Helpline', 'Enforced Disclosure', 'Sweep and Submit', 'We persist until we delist', '1st Impressions and 2nd Chances', ''For a brighter future online', 'SOS - Second Opinion Service', 'Search Engines - The Discriminator's Dream Come True', 'Crawler Bot'.

All Rights Reserved; the following logos, images and general intellectual property are used as unique brand identifiers and are proprietary in the trademark categories listed below; head and shoulders silhouette logo, words flowing around custom eraser logo, IE 'Crawler Bot' logo, other brand identifiers which differentiate our firm within the sector categories listed below include, but are not limited to, the HEX colours #3089a4, #2f4d6c and #D32F2F, all other logos, images, video, audio and buttons not otherwise copyrighted, legal arguments and other templates, text, contracts, proprietary software, overall branding (look and feel) and all content of this website and other group websites are SM, TM and © 2022, 2023, 2024, 2025 Internet Erasure Ltd and Internet Erasure Ltd trading as IE Law.

Registered Trademark Categories are as follows: Class 9: Privacy Software; Privacy Protection Software. Class 35: Search Engine Optimisation, Search Engine Optimisation Services, Consultancy relating to Search Engine Optimisation, Public Relations Services, Public Relations, Public Relations Consultancy, Online Community Management Services, Business Management. Class 42: Data Security Services, Data Security Consultancy, IT Services for Data Protection. Class 45: Legal Services, Legal Information Services, Legal Advocacy Services, Legal Investigation Services, Legal Advice and Representation, Legal Information Research Services, Information Services Relating to Legal Matters, Legal Services in the Field of Data Security, Consultancy in the Field of Data Theft and Identity Theft.

Domain Registrations are maintained for the maximum allowable period which is currently 10 years, meaning that our domain names are not due to expire until 2034, when they will automatically renew (click here to verify interneterasure.co.uk), (click here to verify interneterasure.com), (click here to verify interneterasure.net), (click here to verify interneteraser.co.uk), (click here to verify IELaw.co.uk).

Any attempts to infringe our intellectual property rights will be robustly countered with significant resources, expertise and experience being deployed against all perpetrators.

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