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Registered Company Details, Legal Compliance and other helpful information:


Company Name Internet Erasure Ltd

Company Registration 13916445 (click here to verify) registered in England and Wales, Registered Office: Suite 5, 5th Floor City Reach, 5 Greenwich View Place, London. E14 9NN

VAT Registration GB 423 9389 73 (click here to verify)

Data Protection Registration ZB325928 (click here to verify)

Trademark Registration Number 00004127722 (click here to verify) 

Independently Verified by Trustpilot (click here to verify)

D-U-N-S Number 228679847 (click here to verify)


🧾 Plain-English Who We Are Summary - We're an established UK Registered company specialising in helping individuals and organisations to remove damaging or unwanted online content.


Communications:

Emails sent to casework(at)interneterasure(dot)co(dot)uk are typically replied to within 30 - 180 minutes during weekdays from 8am - 5:30pm. Emails sent outside of these hours are considered to have been received the following morning. Important emails, especially those containing multiple links or large files, may be sent twice to ensure safe delivery. If you have sent us an email but have not received a reply within 24hrs, please check your junk / spam folder and contact us by another method.

Emails marked OFFICIAL or OFFICIAL-SENSITIVE (typically from police, probation, CPS or other approved organisations operating in the Criminal Justice Sector), must be sent by Criminal Justice Secure Mail (CJSM) to our Senior Caseworker whose CJSM is available upon request.

WhatsApp messages to 07565 130 116 are typically replied to within 5 - 60 minutes during weekdays 8am - 8pm. WhatsApp messages sent outside of these hours are considered to have been received the following morning.

Telephone calls to (+44) 020 3576 0356, made on weekdays between 8am - 8pm, are personally answered by our receptionists who will note caller details and a brief subject overview. A mutually convenient time for a full telephone call with the most suitable caseworker (e.g. criminal justice, professional misconduct, harassment, MHFA accredited, technical support, general GDPR, or an existing assigned personal caseworker) is then arranged by WhatsApp or email.

Communications in the Evening, Weekend and at Bank Holidays are responded to the next working morning.

Due to our criminal justice and harassment work, we do not accept telephone calls from withheld numbers or from people who are currently service a prison sentence. As a family firm we do not generally offer an emergency service, engage in highly pressurised circumstances, or accept urgent or short-term cases. Telephone calls and conferences are usually booked in advance and workflow is scheduled. Work does however start on all new cases within 48hrs of instruction. If you are not yet a client of our firm, we reserve the right to suspend communications at any time if we have concerns regarding identity, authority, or for any other reason we deem appropriate.

Communications and data which may include sensitive personal data in the form of client notes, evidence and communications, is processed, retained and deleted in accordance with our Privacy Policy.

📞 Plain-English Communication Summary
  • We are fast and responsive however you wish to contact us. 
  • WhatsApp or web chat (bottom right of screen) is the quickest way to contact us.


Payments:

Quoted fees are payable in full on instruction.

The payment process forms part of our ID verification, anti-fraud and Anti Money Laundering (AML) and Know Your Client (KYC) checks.

We welcome all types of credit and debit cards online (not by telephone) in any currency and these are processed by our payment processor which is PayPal.

We do not accept untraceable payments; for clarity, this means that we do not accept cash and you cannot pay us with assets of any description or with cryptocurrencies of any kind.

We accept UK bank transfers, with our client's full name as reference, to Internet Erasure Ltd, Sort Code 60 83 71, Account Number 53292077.

We accept international bank transfers to IBAN: GB88SRLG60837153292077, SWIFT: SRLGGB2L, Bank Address: Starling Bank Operations Team, 5th Floor Brunel House, 2 Fitzalan Road, Cardiff, Wales. CF24 0FG. Company Address: Internet Erasure Ltd, Suite 5, 5th Floor City Reach, 5 Greenwich View Place. London. E14 9NN.

 
Payment Terms and Flexible Arrangements:

We may offer monthly payment terms in the form of an instalment credit agreement that qualifies for exemption from FCA regulation.

This is because:

  • No interest or additional charges are applied,
  • Repayment is made in no more than 12 instalments over no more than 12 months, and
  • It applies to a specific service for a fixed fee.

Credit checks are not carried out. Clients are expected to ensure that any instalment plan is affordable for the full term. Work may be paused if payments are not made as agreed. These terms are discretionary, assessed on a case-by-case basis, and only established with a client’s prior agreement.

In complex matters involving hundreds of URLs across multiple subject areas, we may offer a hybrid success-fee model. This involves an initial fee (reflecting the scale and complexity of the case) followed by a success fee once pre-agreed benchmarks are achieved. As above, work may pause if fees are not met. This model is also discretionary and agreed with the client in advance.

For certain experimental or developmental matters, we may work on a No-Win / No-Fee basis (Conditional Fee Agreement). This may be offered where outcomes cannot be guaranteed or where we are improving internal processes or legal precedents. These arrangements are rare, depend on capacity, and are only offered with a client’s informed agreement.

We may also undertake informal work on a Quantum Meruit basis - where services not covered by the original agreement are provided with a reasonable expectation of payment based on benefit to the client. This may occur alongside existing instructions, depending on workflow capacity and mutual trust, and are only offered with a client’s informed agreement.

In a small number of exceptional cases, we may offer to work pro bono (without charge). This is strictly reserved for situations involving clear evidence of injustice and extreme hardship, and is only considered where our resources allow.

Legal Aid, or Public Funding is not available for the services we provide.

We accept payment directly from insurance companies and any regulated legal or accountancy firms on behalf of clients, where the scope of work and fees are agreed in advance of formal instruction.

🧾 Plain-English Payment Summary
  • You usually pay in full at the start.
  • In some cases, we may offer monthly payments with no interest or credit checks.
  • Large cases might be split into an upfront fee plus a success fee later.
  • In very rare cases, we may work for free, or only get paid if we succeed.
  • We may also carry out additional tasks not covered by the contract, if we both agree.


Legal Status:

Internet Erasure Ltd are a team consisting of media and data protection lawyers, privacy experts, criminal justice caseworkers, researchers and PR / reputation management specialists providing legal, technical, and administrative assistance to clients, as well as formal representation on their behalf.

We correctly use the words 'advocacy' and 'to advocate for' in the context of, and meaning, advancing arguments on behalf of our clients, supporting them, representing them and speaking on their behalf; we do not suggest, imply or state that we have rights of audience (authority to appear and conduct proceedings in court on behalf of clients), that we are high court advocates or that we are members of the Faculty of Advocates.

Internet Erasure Ltd do not carry out 'Reserved Activities', as defined by Section 12 of the Legal Services Act 2007, we are not solicitors and our work is not caught by the requirement to be regulated by the SRA; although we may consult, instruct, or recommend solicitors and direct access barristers from our panel, at our discretion.

Internet Erasure Ltd provide between 2 - 3 hours of free Continuing Professional Development (CPD) contributions towards The SRA's Continuing Competence Requirements to non-competing solicitors in England and Wales, who may also have an interest in introducing clients to our firm. The CPD offered consists of insights into the legislative framework around the Right to Erasure, a broad overview of our cases, and the practical applications of GDPR Article 17 and the Right to be Forgotten as they apply to removing damaging or unwanted online content from search engines and other platforms with particular relevance to firms working in the Criminal Justice Sector. The offer and delivery of CPD to any firm is based on workflow limits and is at our sole discretion. 

We also routinely accept direct engagement from barristers, solicitors and paralegals and otherwise regulated firms on behalf of clients.

⚖️ Plain-English Legal Status Summary
We're not solicitors, but we work closely with them. We don’t go to court for you — instead, we help remove harmful online content, explain your rights under UK GDPR, and act as your voice when dealing with platforms, publishers and search engines.


Intellectual Property: All rights reserved. The following slogans and word combinations are used as unique brand identifiers and are protected under the trademark classes outlined below:
"Internet Erasure Ltd", "Internet Erasure", "Internet Erase", "Internet Eraser", "IE Law", "Internet Erasure – You Have the Right to Be Forgotten", "YOU have the Right to be Forgotten", "Right to be Forgotten Helpline", "Enforced Disclosure", "Sweep and Submit", "We persist until we delist", "1st Impressions and 2nd Chances", "For a brighter future online", "SOS – Second Opinion Service", "Search Engines – The Discriminator’s Dream Come True", and "Crawler Bot".

Additional Brand Assets and Creative Elements.

The following logos, designs, brand identifiers, and other creative elements are proprietary to Internet Erasure Ltd and protected under the same trademark classes:
  • Head-and-shoulders silhouette logo
  • "Words flowing around eraser" logo
  • IE Crawler Bot logo
  • HEX colours #3089a4, #2f4d6c, and #D32F2F
  • Proprietary imagery, video, audio, software, buttons, and user interface templates
  • Legal arguments, contracts, internal tools, and written content
  • The overall look and feel of this website and all other websites owned or operated by Internet Erasure Ltd
Unless otherwise stated, all logos, brand expressions, and content are protected as SM, TM and © 2022–2025 Internet Erasure Ltd and Internet Erasure Ltd trading as IE Law.

Trademark Classes:
Our registered trademark protections apply to the following classes:
  • Class 9: Privacy software; privacy protection software
  • Class 35: Search engine optimisation services; SEO consultancy; public relations services; business and online community management
  • Class 42: Data security services; IT services relating to data protection
  • Class 45: Legal information services; legal advocacy; legal investigation and consultancy; services relating to data theft and identity theft

Domain names:

Proprietary domains are registered for the maximum allowable period (currently 10 years) and are not due to expire until 2034, at which point they will automatically renew (click here to verify interneterasure.co.uk), (click here to verify interneterasure.com), (click here to verify interneterasure.net), (click here to verify interneteraser.co.uk), (click here to verify IELaw.co.uk).
We actively monitor and enforce our intellectual property rights. Infringements will be addressed through appropriate legal action where necessary.
At Internet Erasure, we enforce your right to be forgotten to remove damaging online content and improving your online reputation.